Contact us

Do you have a question, complaint or a good idea?

First check if your question may be answered in our 'Frequently Asked Questions'.

Have you not been able to find it in our FAQ?

Call us!

+61 (0)8 8447 7746 (local rate)

We are available from Monday to Friday from 9:00 am to 5:00 pm. Do you call about your Gazelle-bike? Then give us your frame number of your bicycle and the contact details of your Gazelle specialist.

For a quick and professional answer to your question, you can always go to a Gazelle store in your area. Look here for the nearest Gazelle store!

Frequently asked questions

1. How can I order parts?
You should order parts through your Gazelle dealer.

2. Who should I contact for warranty?
You should submit warranty claims relating to bike components or the frame via your Gazelle dealer. You will find more information in our warranty terms and conditions.

3. Are you looking for information about day-to-day use of our (e-)bikes?
Just have a look and see if you can find it in one of our manuals.

Please refer to our other frequently asked questions for any other questions. Is your question not there? If so, please contact us using the contact form or via +61 (0)8 8447 7746.



Pon.Bike Australia - New Zealand
PO Box 8007
Grange, SA 5022
Contact us by phone (+61 (0)8 8447 7746 (local rate)) or via our contact form