26 reviews on Trustpilot
4.8 of the 5
1 star
0 reviews
2 stars
0 reviews
3 stars
1 review
4 stars
3 reviews
5 stars
22 reviews
Excellent bike, solid feel when...
Excellent bike, solid feel when riding. Pedal assist is perfect for any kind of hill.
Kathryn WillcoxAugust 23, 2026
Test road a Gazelle Ultimate...
Test road a Gazelle Ultimate 380+ at a bike shop a year ago and while I enjoyed the ride, the frame (midsize) seemed a bit high for me. Almost a year later I found a lightly used Ultimate C380 in small frame size which fit me better. Still getting use to riding an e-bike and better understanding the controls and throttle. Overall, I'm pleased with my purchase and going to have bike sized to my height, etc. Then some additional accessories.
Paul WebberAugust 14, 2026
I wanted a bike to...
I wanted a bike to ride 20-30 miles and tour with panniers up to 50 miles. It is looking like I got what I wanted. It is easy to ride 20-30 local miles in “Auto” mode while the touring requires more time in “Eco” mode. Looking into purchasing an additional battery for those serious climbs while touring. Excellent bike for my needs.
Larry DewsJuly 7, 2026
Specifications
Battery
Charger
Bosch Compact Charger, 2A
Battery Position
integrated in the frame
Display
Display
Bosch Kiox 300
display_removable
Yes
Display Type
LCD colour
Support levels
4
support_values
Eco, Tour, Auto, Turbo
Ebike Walk Assist
Yes
Motor
Engine Max Torque (Nm)
75
Motor
Performance Line
Ebike Engine Position
Mid
Ebike System Brand
Bosch Smart System
Battery and range
| 540 Wh | |
|---|---|
| Capacity | 15 Ah |
| Battery brand | Bosch |
| Battery charging time with 2A | 7 h 42 m |
| Battery model | Intube |
| Eco | 120 km |
| Tour | 70 km |
| Auto | 55 km |
| Turbo | 50 km |
| Battery voltage | 36V |
540 Wh
Capacity
15 Ah
Battery brand
Bosch
Battery charging time with 2A
7 h 42 m
Battery model
Intube
Eco
120 km
Tour
70 km
Auto
55 km
Turbo
50 km
Battery voltage
36V
Fork
Fork
SR Suntour NVX32 Air
Fork lockout
Yes
Fork Material
aluminum
Fork suspension
Telescope, air
fork_travel
80 mm
Frame
Frame description
Stable aluminum frame with 70, 5° headset angle and 71, 5° saddle tube angle for sporty cycling characteristics. Battery, motor and cables harmoniously integrated into the frame. High-quality finish with attention to detail.
Frame material
aluminum
Frame shape
Low-Step, High-Step
Frame Size CM
S(46), M(53), L(57)
Weight
61.7 lbs excl. battery
Color
born blue matte, pebble grey matte
Model
Ultimate
Segment
Electric bicycles, City bikes, Trekking
Sitting Position
Active
Handlebar
handlebar_description
aluminum, slightly curved
Cockpit Handlebar Grip Brand
Ergon GP1-L ergonomic, plastic handlebar grips with ergonomic form for a better distribution of pressure on the hands
Stem adjustable
Yes
Seat
Saddle
Selle Royal Essenza Plus Gel
seatpost_suspension
Yes
Front light
Front Light Energy Source
battery
Front light
Herrmans MR9
Rear light
Rear Light Energy Source
battery
Rear light
Spanninga Commuter Glow
Luggage rack
front_carrier
No
Rear carrier
Yes
Rear carrier description
aluminum MIK HD system carrier
Carrier MIK Profile
Yes
Lock
Lock
Axa
ART classification
ART**
Other
chaincase
Chain guard
Kickstand
Ursus Mooi
kickstand_type
drop-down rear stand
Battery warranty
2 year's warranty
Display warranty
2 year's warranty
Fork warranty
5 year's warranty
Frame warranty
10 year's warranty
Motor warranty
2 year's warranty
Paint warranty
5 year's warranty
Other parts warranty
2 year's warranty
Brakes
Front brake
Shimano BR-MT200
Front brake
180 mm
front_brake_lever
Shimano BL-MT200
front_brake_piston_number
2
Front Brake Type
hydraulic disc brake
Rear brake
Shimano BR-MT200
Rear brake
160 mm
Rear Brake Lever
Shimano BL-MT200
rear_brake_piston_number
2
Rear brake type
hydraulic disc brake/
Transmission
Drivetrain
Gates CDC
Transmission
belt
front_sprocket
55, Gates CDC
rear_sprocket
24, Gates CDC
Gears
Gear
Enviolo Trekking Manual
Gear Type
Hub
Number of gears
Stepless
Tyres
Wheels Tire Front Etrto
55-622
etrto_tire_rear
55-622
Front tire
Schwalbe The Green Marathon, 80% recycled and renewable materials
Rear tire
Schwalbe The Green Marathon, 80% recycled and renewable materials
Wheels
Front hub
Shimano HB-TC500
Front rim
Ryde ZAC 25, double-walled aluminum for extra strong and efficient cycling performance
WheelSize Front
28"
rear_hub
Enviolo Trekking Manual
Rear rim
Ryde ZAC 25, double-walled aluminum for extra strong and efficient cycling performance
rear_wheel_size
28"
User manual Bosch Kiox 300 | 500 displayDownload
Gazelle Safety and warrantyDownload
Lithium-Ion Battery Safety ManualDownload
SR Suntour suspension fork user manualDownload
USA DisclosureDownload
Bosch LED RemoteDownload
Gates Carbon Drive - Owner's ManualDownload
Gazelle Quick Start with Bosch Smart SystemDownload
Owner's manual Gazelle with Bosch smart systemDownload