Contact Gazelle

Whether it's for an annual service, a warranty query, or purchasing advice, our specialized bike shops are your trusted point of contact. Find a store below and get in touch.

69 results

Dealers (69)

  • Order your new Gazelle directly in the store
  • Test only ready-to-ride bikes
  • walk-ins only; assistance depends on store crowds
Open store cardBikeBike
40 Ave NE 430b,T2E 2M7,Calgary, CA
Open store cardScooteretti
Murray Street 85,K1N 5M5,Ottawa, CA
Open store cardAmego Electric Vehicles Inc.
Wingold Ave Unit #4 87,M6B 1P8,North York, CA
Open store cardLondon Bicycle Cafe
Thames Street 101-320,N6A 0E1,London, CA
Open store cardEcho Sports Inc
Rue du Marais 550,G1M 3R1,Quebec, CA
Open store cardReckless Electric North Shore
Victory Ship Way 125,V7L 0G5,North Vancouver, CA
Open store cardKelowna Cycle
Pandosy Street #103 2949,V1Y 1W1,Kelowna, CA
Open store cardReckless The Bike Store Inc.
Fir Street 1810,V6J 3B1,Vancouver, CA
Open store cardReckless The Bike Store Inc.
Davie Street 110,V6Z 2V4,Vancouver, CA
Open store cardOutside Bike and Ski Ltd
Railway Avenue 110 -1160,T1W 1P4,Canmore, CA
Open store cardJack's Cycle
1ST Thomas Road 45735,V2R 3N3,Chilliwack, CA
Open store cardOak Bay Bicycle Shop
Oak Bay Avenue B-1990,V8R 1E2,Victoria, CA
Open store cardValley Stove & Cycle Ltd.
Main Street 353,B4N 1K7,Kentville, CA
Open store cardHamilton Electric Bikes
King Street East 1931,L8K 1V9,Hamilton, CA
Open store cardHub Cycle, Inc.
Inglis Place 33,B2N 4B5,Truro, CA
Open store cardLiberty! Bicycles
Bond Street 2,L2R 4Y9,St. Catharines, CA
Open store cardBow Cycle E-Bikes
632 Confluence Way SE 102,T2G 0G1,Calgary, CA
Open store cardCycle Solutions Inc.
West Street 35,A2H 2Y6,Corner Brook, CA
Open store cardThe Cyclepath
Danforth Avenue 1520,M4J 1N4,Toronto, CA
Open store cardLe Rechargeur
Rue Bélec 24,J8N 2N2,Sainte-Adèle, CA
Open store cardCycles Gianella
boul. des Sources 3629,H9B 2K4,Dollard-des-Ormeaux, CA
Open store cardAscension Vélo
Rue Blainville Est 171,J7E 1M5,Sainte-Thérèse, CA
Open store cardSki & Bike Lab Tremblant
Chemin du Village 1942,J8E 1K4,Mont-Tremblant, CA
Open store cardJoe Bicycles
1ᴱ Avenue 12064,G5Y 2E9,Saint-Georges, CA
Open store cardCycle Paul - Pointe Claire
Avenue Ste Anne 44,H9S 4P8,Pointe-Claire, CA
Open store cardCycle Paul - Vaudreuil
Boulevard de la Cité-des-Jeunes 3681,J7V 8P2,Vaudreuil-Dorion, CA
Open store cardCycle Logic - Kamloops
Victoria Street 222,V2C 2A2,Kamloops, CA
Open store cardCycle Logic - Prince George
3rd Avenue 1443,V2L 3G1,Prince George, CA
Open store cardCycle Logic - Quesnel
Reid Street 349,V2J 2M5,Quesnel, CA
Open store cardCycle Logic - Williams Lake
Oliver Street 271,V2G 1M2,Williams Lake, CA
Open store cardCycle Logic - Revelstoke
Victoria Road 709,V0E 2S0,Revelstoke, CA
Open store cardBrantford Cyclepath
Fairview Drive 225,N3R 7E3,Brantford, CA
Open store cardStudio Vélo
Rue Lindsay 432,J2B 1G6,Drummondville, CA
Open store cardCaledon Hills Cycling Ltd
McLauglin Road 15640,L7C 1M3,Caledon, CA
Open store cardPedal Power Bicycles
Dundas Street 590,N4S 1C8,Woodstock, CA
Open store cardCycles Cadieux
Rue St Georges 536,J7Z 5B8,Saint-Jérôme, CA
Open store cardWestern Cycle Source for Sports
8th Ave Second Floor 1550,S4R 1E4,Regina, CA
Open store cardWoodcock Cycle Works
St. Mary's Road 433,R2M 3K7,Winnipeg, CA
Open store cardCycles Campus Sutton
Principale Nord Street 12,J0E 2K0,Sutton, CA
Open store cardCycles Campus Inc
Wellington Street 3901,H4G 1V6,Montreal, CA
Open store cardDoug's Bicycle Sales and Service
College Street West 159,K8P 2G7,Belleville, CA
Open store cardBikeSports
Main Street South 231,L3Y 3Z5,Newmarket, CA
Open store cardFresh Air
Balmoral Street 710,P7C 5V3,Thunder Bay, CA
Open store cardCalgary Cycle
Bow Trail SW 4623,T3C 2G6,Calgary, CA
Open store cardCalgary Cycle - Bragg Creek
White Ave #14 20,T0L 0K0,Bragg Creek, CA
Open store cardCalgary Cycle - South
Canyon Meadows Dr SE #1101 380,T2J 7C3,Calgary, CA
Open store cardJ&J Cycle
Bath Road 1690,K7M 4X9,Kingston, CA
Open store cardCycle Néron
Boulevard Lapinière 2640,J4Z 2M3,Brossard, CA
Open store cardCycle Néron Boucherville
Rue Samuel de Champlain 513,J4B 6B6,Boucherville, CA
Open store cardCycle Néron Lachine
Boulevard Saint-Joseph 2100,H8S 2N7,Lachine, CA
Open store cardCycle Néron IDS
Rue Lacques Leber 205,H3E 1Y1,Île des Soeurs, CA
Open store cardImpala Bicycles
Dundas Street East 1818,L1N 2L4,Whitby, CA
Open store cardOutdoor Elements
Main Street 597,E4E 7H5,Sussex, CA
Open store cardDavelo
Rue de Courcelle 930,H4C 3C8,Montreal, CA
Open store cardLake Country Cycle
Woodsdale Road 3175,V4V 1X8,Lake Country, CA
Open store cardFrey Bicycles
Line 86 7998,N0B 2S0,Wallenstein, CA
Open store cardBlack's Cycle
Anderton Road 274,V9M 1Y2,Comox, CA
Open store cardLaferte Bicycles Inc.
Place des Miliciens 6700,G9A 5C9,Trois-Rivieres, CA
Open store cardImmeuble UltraViolet INC. Talbot
Boulevard Talbot 1130,G7H 4B6,Chicoutimi, CA
Open store cardImmeuble UltraViolet INC. SF
Boulevard Sacre-Coeur 1136,G8K 2R2,Saint-Félicien, CA
Open store cardImmeuble UltraViolet INC. Alma
Avenue du Pont South 980,G8B 2V8,Alma, CA
Open store cardQui Roule
Rue Galt Ouest 1772 -G,J1K 1H8,Sherbrooke, CA
Open store cardZiggy's Cycle & Sport
Weber Street West 130,N2H 4A2,Kitchener, CA
Open store cardBike Depot Toronto
Bloor Street West 1222,M6H 1N3,Toronto, CA
Open store cardBike Depot Leaside
Bayview 1588,M4G 3B7,Toronto, CA
Open store cardBike Depot Pickering
Brock Road 980,L1W 2A3,Pickering, CA
Open store cardBike Depot Thornhill
Yonge Street 7037,L3T 2A6,Thornhill, CA
Open store cardCycles Dupuis
Brien 224,J6A 7E9,Repentigny, CA
Open store cardThe Radical Edge
Westmorland St 127-129,E3B 3L4,Fredericton, CA

Get in touch with us

You can, of course, get in touch with us directly as well. Our customer service team is available Monday to Friday from 09:00 to 05:00 PT. We're more than happy to assist you over the phone.

Calling about your Gazelle bike? Keep the frame number of your bike and the contact details of your Gazelle store handy. This will help us to answer your query promptly.

Call us: 1 800 838 5388 (local rate)

Gazelle Experience Center Santa Cruz

Frequently asked questions

Is a part of your bike or e-bike in need of replacement? You can always request new parts from our Gazelle shops, so you are always riding a bike that feels like new. 

Find a shop

You can arrange your warranty easily via a Gazelle bike shop - even if you ordered your bike online.

Did you know? Gazelle guarantees both the frame and non-sprung front forks against material and construction defects for up to ten years. Sprung front forks and paintwork are covered by a five-year warranty. All other parts have a two-year warranty. Read on to learn more about our manufacturer's warranty.

1996 to now
Do you have a Gazelle bike that was produced after 1996? Then you'll find the frame number on your bike's bottom bracket on a white sticker with a barcode. From 2019, this sticker can also be found on the bottom of the down tube.

Pre-1996
Before 1996, the composition of the frame number allowed you to identify how old the bike was. This changed in 1996 Do you have a bike that was (presumably) produced before 1996? Call us and we will help you determine the approximate age of your bike.

Champion Mondial
The frame numbers of the Gazelle Champion Mondial models have a different structure to those of the regular bikes. Curious how old your Champion Mondial is? Then look here. You'll find the frame number of the Champion Mondial under the bottom bracket.

Our manuals will tell you how to maintain your bike and how to make any minor repairs yourself. You'll also find all the information you need to tailor your bike exactly to your needs.

Your question hasn't been answered here? Call us at 1 800 838 5388 (local rate). We are available by telephone Monday to Friday from 09:00 to 05:00 PT.

You can also reach us the traditional way by sending us a letter:

Royal Dutch Gazelle Bikes
2867 Mission Street, Santa Cruz
CA 95060

Other ways to contact us