26 reviews on Trustpilot
4.8 of the 5
1 star
0 reviews
2 stars
0 reviews
3 stars
1 review
4 stars
3 reviews
5 stars
22 reviews
Excellent bike, solid feel when...
Excellent bike, solid feel when riding. Pedal assist is perfect for any kind of hill.
Kathryn WillcoxAugust 23, 2026
Test road a Gazelle Ultimate...
Test road a Gazelle Ultimate 380+ at a bike shop a year ago and while I enjoyed the ride, the frame (midsize) seemed a bit high for me. Almost a year later I found a lightly used Ultimate C380 in small frame size which fit me better. Still getting use to riding an e-bike and better understanding the controls and throttle. Overall, I'm pleased with my purchase and going to have bike sized to my height, etc. Then some additional accessories.
Paul WebberAugust 14, 2026
I wanted a bike to...
I wanted a bike to ride 20-30 miles and tour with panniers up to 50 miles. It is looking like I got what I wanted. It is easy to ride 20-30 local miles in “Auto” mode while the touring requires more time in “Eco” mode. Looking into purchasing an additional battery for those serious climbs while touring. Excellent bike for my needs.
Larry DewsJuly 7, 2026
Specifications
Battery
Charger
Bosch, 4A
Battery Position
integrated in the frame
Display
Display
Bosch Kiox 300
display_removable
true
Display Type
LCD colour
Support levels
4
support_values
Eco, Tour, Auto, Turbo
Ebike Walk Assist
true
Motor
Engine Max Torque (Nm)
75
Motor
Performance Line
Ebike Engine Position
Mid
Ebike System Brand
Bosch Smart System
Battery and range
| 625 Wh | |
|---|---|
| Capacity | 16,7 Ah |
| Battery brand | Bosch |
| Battery charging time with 4A | 4 h 54 m |
| Battery model | Intube |
| Eco | 185 km |
| Tour | 110 km |
| Auto | 85 km |
| Turbo | 75 km |
| Battery voltage | 36V |
625 Wh
Capacity
16,7 Ah
Battery brand
Bosch
Battery charging time with 4A
4 h 54 m
Battery model
Intube
Eco
185 km
Tour
110 km
Auto
85 km
Turbo
75 km
Battery voltage
36V
Fork
Fork
SR Suntour NVX30
Fork lockout
true
Fork Material
aluminum
Fork suspension
Telescope, spiral spring
fork_travel
75 mm
Frame
Frame description
Stable aluminium frame with 70, 5° headset angle and 71, 5° seat tube angle for sporty cycling characteristics. Battery, motor and cables harmoniously integrated into the frame. High-quality finish with attention to detail.
Frame material
aluminum
Frame shape
Low-Step
Frame Size CM
L(57), M(53), S(46)
Weight
56.4 lbs excl. battery
Color
mallard blue gloss, denim blue gloss
Model
Ultimate
Segment
Electric bicycles, Trekking
Sitting Position
Active
Handlebar
handlebar_description
aluminum, slightly curved
Cockpit Handlebar Grip Brand
Ergon GP1-L ergonomic, plastic handlebar grips with ergonomic form for a better distribution of pressure on the hands
Stem adjustable
true
Seat
Saddle
Selle Royal Essenza Plus
Front light
Front Light Energy Source
battery
Front light
Herrmans MR8
Rear light
Rear Light Energy Source
battery
Rear light
Spanninga Commuter Glow
Luggage rack
front_carrier
false
Rear carrier
true
Rear carrier description
aluminum MIK HD system carrier
Carrier MIK Profile
true
Lock
Lock
Axa
lock_description
ring lock with an option for a plug-in cable to attach your bike to a fixed object for extra protection against theft
ART classification
ART**
Other
Kickstand
Ursus Mooi
kickstand_type
drop-down rear stand
Battery warranty
2 year's warranty
Display warranty
2 year's warranty
Fork warranty
5 year's warranty
Frame warranty
10 year's warranty
Motor warranty
2 year's warranty
Paint warranty
5 year's warranty
Other parts warranty
2 year's warranty
Brakes
Front brake
Shimano BR-MT420
Front brake
180 mm
front_brake_lever
Shimano BL-MT420
front_brake_piston_number
4
Front Brake Type
hydraulic disc brake
Rear brake
Shimano BR-MT410
Rear brake
160 mm
Rear Brake Lever
Shimano BL-MT420
rear_brake_piston_number
4
Rear brake type
hydraulic disc brake/
Transmission
Drivetrain
Gates CDX
Transmission
belt
front_sprocket
55, Gates CDX
rear_sprocket
24, Gates
Gears
Gear
Enviolo Trekking Manual
Gear Type
Hub
Number of gears
Stepless
Tyres
Wheels Tire Front Etrto
50-622
etrto_tire_rear
50-622
Front tire
Schwalbe Energizer Plus
Rear tire
Schwalbe Energizer Plus
Wheels
Front hub
Shimano
Front rim
Dutch 19 Dutch 19, double-walled aluminium for extra strong and efficient cycling performance
WheelSize Front
28"
rear_hub
Enviolo Trekking Manual
Rear rim
Dutch 19 Dutch 19, double-walled aluminium for extra strong and efficient cycling performance
rear_wheel_size
28"
User manual Bosch Kiox 300 | 500 displayDownload
Bosch LED RemoteDownload
Gazelle Safety and warrantyDownload
Declaration of Conformity 2026Download
Gazelle Quick Start with Bosch Smart SystemDownload
SR Suntour suspension fork user manualDownload
USA DisclosureDownload
Bosch manual ChargerDownload
Lithium-Ion Battery Safety ManualDownload