Kontakta Gazelle
Har du en fråga, ett klagomål eller en bra idé? Ta kontakt med oss – vi hjälper dig gärna per telefon. Vårt kundtjänstteam finns till hands måndag till fredag från kl. 9.00 till 17.00.
Ringer du om din Gazelle-cykel? Ha ramnumret till din cykel och kontaktuppgifter för din Gazelle-butik nära till hands. Det hjälper oss att svara snabbt på din fråga. Visste du att du alltid kan gå till en Gazelle-cykelbutik i ditt område och få ett snabbt svar från en expert? Här hittar du närmaste Gazelle-butik.
Ange din plats först för att hitta en Gazelle-butik nära dig
Frequently asked questions
Is a part of your bike or e-bike in need of replacement? You can always request new parts from our Gazelle shops, so you are always riding a bike that feels like new.
You can arrange your warranty easily via a Gazelle bike shop - even if you ordered your bike online.
Did you know? Gazelle guarantees both the frame and non-sprung front forks against material and construction defects for up to ten years*. Sprung front forks and paintwork are covered by a five-year warranty. All other parts have a two-year warranty. Read on to learn more about our manufacturer's warranty.
*The Gazelle Makki and Gazelle Cabby come with a warranty covering material and construction defects on the frame for a maximum of 5 years.
1996 to now
Do you have a Gazelle bike that was produced after 1996? Then you'll find the frame number on your bike's bottom bracket on a white sticker with a barcode. From 2019, this sticker can also be found on the bottom of the down tube.
Pre-1996
Before 1996, the composition of the frame number allowed you to identify how old the bike was. This changed in 1996 Do you have a bike that was (presumably) produced before 1996? Call us and we will help you determine the approximate age of your bike.
Champion Mondial
The frame numbers of the Gazelle Champion Mondial models have a different structure to those of the regular bikes. Curious how old your Champion Mondial is? Then look here. You'll find the frame number of the Champion Mondial under the bottom bracket.
Our manuals will tell you how to maintain your bike and how to make any minor repairs yourself. You'll also find all the information you need to tailor your bike exactly to your needs.
Your question hasn't been answered here? Check out all our FAQs or call us at 0203 318 2058 (local rate). We are available by telephone Monday to Friday from 07.30 to 16.00.
You can also reach us the traditional way by sending us a letter:
Wilhelminaweg 8
6951 BP Dieren
The Netherlands
Postal address
Postbus 1
6950 AA Dieren
The Netherlands
Skickar du hellre ett e-postmeddelande?
Vi förstår att det ibland är enklare att skicka e-post. Därför kan du även fylla i vårt kontaktformulär. Vi besvarar din fråga inom fem arbetsdagar. Vill du ha ett snabbt svar? Ring oss nästa arbetsdag eller kolla in våra frågor och svar.
Other ways to contact us
Prefer to send an email?
We understand that sometimes sending an email ([email protected]) is more convenient. We'll answer your question within 5 working days. Want a quick answer? Then call us on the next working day.
Service in the stores
At the Gazelle dealer you can always count on expert advice and a bike specially for you. Search for your bike store.
