FAQ customer service


These are the Service & Warranty provisions as set out in the general Gazelle user manual. The following specific warranty provisions apply in addition to the foregoing.

Gazelle extends a two-year warranty on the motor, the display, the rotation sensor and the cycle controller, subject to normal treatment, use and maintenance. Wear and tear are not covered by warranty.

The battery is covered by a 2-year warranty. Gazelle gives a minimum 10-year guarantee on equipment and construction faults on the frame and non-suspension front forks covering normal handling, use and maintenance.

There is a 5-year warranty on suspension front forks.

For paintwork on the frame and the front forks there is a 5-year guarantee period.

Components on your bike are covered by a 2-year warranty subject to normal use and maintenance.

You should submit warranty claims relating to bike components or the frame via your Gazelle dealer. You will find more information in our warranty terms and conditions.


You can contact us by phone:  +44 (0) 203 318 2058 (local rate)

You should order parts through your Gazelle dealer. You will find your nearest Gazelle shop here.

When you buy, have bought/ordered or want to order a Gazelle bike (the dealer can do this for you) at a Gazelle bike store, you can ask the store about the delivery time of your bike. The dealer can find this out for you. Find your store and the contact details here.