Contact Gazelle

Whether it's for an annual service, a warranty query, or purchasing advice, our specialized bike shops are your trusted point of contact. Find a store below and get in touch.

25 results

Demo dealers (18)

  • The most popular Gazelle bikes are always ready for testing
  • Schedule a test ride online and then test the bike for half a day
  • Order your new Gazelle directly in the store
Open store cardTake Charge Bike (Bath)
Lower Bristol Road,BATH,BA2 3EH, GB
Open store cardCambridge Cycle Company
Langford Arch Industrial Estate,PAMPISFORD,CB22 3FX, GB
Open store cardWinstanleys Bikes
Fourmarts Road,WIGAN,WN5 0LU, GB
Open store cardE-motion EVC. Ltd.
373 Cricklade Road,SWINDON,SN2 1AQ, GB
Open store cardEbike-centre
Unit 4 Premier Business Park,BIRDHAM CHICHESTER,PO20 7BU, GB
Open store cardDave Mellor Cycles
Open store cardArragon Cycles
2 Brunswick Road,PENRITH,CA11 7LU, GB
Open store cardHart's Cyclery
70 St. John's Road,EDINBURGH,EH12 8AT, GB
Open store cardRide Electric
1 The Sidings,NORTH SHIELDS,NE30 4RE, GB
Open store cardFlying Dutchman Bikes
188 Eversholt Street,LONDON,NW1 1BJ, GB
Open store cardCycle Heaven
31 Hospital Fields Road,YORK,YO10 4FS, GB
Open store cardWalton Street Cycles
78 Walton street,OXFORD,OX2 6EA, GB
Open store cardElectric Bike Sales Cambridge
118-120 Newmarket Road,CAMBRIDGE,CB5 8HE, GB
Open store cardElectric Bike Sales Oxford
125 Magdalen Road,OXFORD,OX4 1RJ, GB
Open store cardElectric Bike Sales Bristol
35-A Lower Redland Road,BRISTOL,BS6 6TB, GB
Open store cardElectric Bike Sales York
32 Walmgate,YORK,YO1 9TJ, GB
Open store cardEnergise E-bikes Coulson
226-230 Brighton Road,COULSDON,CR5 2NF, GB
Open store cardThe Bike Factory
153-161 Boughton,CHESTER,CH3 5BH, GB

Dealers (7)

  • Order your new Gazelle directly in the store
  • Test only ready-to-ride bikes
  • walk-ins only; assistance depends on store crowds
Open store cardThe South Wales Bicycle Company Ltd
45 Caerleon Road,NEWPORT,NP19 7BW, GB
Open store cardBroadgate Cycles
2 Hawkesbury Drive,PENWORTHAM, PRESTON,PR1 9EJ, GB
Open store cardBikeseven Cycle Service
Sandilands,LONGTOWN,CA6 5LY, GB
Open store cardEdinburgh Bicycle CO-OP LTd
8 Alvanley Terrace,EDINBURGH,EH9 1DU, GB
Open store cardBike Clinic Ltd.
10 Fortess Road,LONDON,NW5 2 ES, GB
Open store cardCompton Cycles
23 Catford Hill,CATFORD/LONDON,SE6 4NU, GB
Open store cardMecycle
59 Station Road,AINSDALE,PR8 3HH, GB

Get in touch with us

You can, of course, get in touch with us directly as well. Our customer service team is available Monday to Friday from 07:30 to 16:00. We're more than happy to assist you over the phone.

Calling about your Gazelle bike? Keep the frame number of your bike and the contact details of your Gazelle store handy. This will help us to answer your query promptly.

Call us: 0203 318 2058 (local rate)

Gazelle office

Frequently asked questions

Is a part of your bike or e-bike in need of replacement? You can always request new parts from our Gazelle shops, so you are always riding a bike that feels like new. 

Find a shop

You can arrange your warranty easily via a Gazelle bike shop - even if you ordered your bike online.

Did you know? Gazelle guarantees both the frame and non-sprung front forks against material and construction defects for up to ten years. Sprung front forks and paintwork are covered by a five-year warranty. All other parts have a two-year warranty. Read on to learn more about our manufacturer's warranty.

1996 to now
Do you have a Gazelle bike that was produced after 1996? Then you'll find the frame number on your bike's bottom bracket on a white sticker with a barcode. From 2019, this sticker can also be found on the bottom of the down tube.

Before 1996, the composition of the frame number allowed you to identify how old the bike was. This changed in 1996 Do you have a bike that was (presumably) produced before 1996? Call us and we will help you determine the approximate age of your bike.

Champion Mondial
The frame numbers of the Gazelle Champion Mondial models have a different structure to those of the regular bikes. Curious how old your Champion Mondial is? Then look here. You'll find the frame number of the Champion Mondial under the bottom bracket.

Our manuals will tell you how to maintain your bike and how to make any minor repairs yourself. You'll also find all the information you need to tailor your bike exactly to your needs.

Your question hasn't been answered here? Check out all our FAQs or call us at 0203 318 2058 (local rate). We are available by telephone Monday to Friday from 07.30 to 16.00.

You can also reach us the traditional way by sending us a letter:

Wilhelminaweg 8
6951 BP Dieren
The Netherlands

Postal address
Postbus 1
6950 AA Dieren
The Netherlands

Other ways to contact us