Contact Gazelle

Whether it's for an annual service, a warranty query, or purchasing advice, our specialized bike shops are your trusted point of contact. Find a store below and get in touch.

25 results

Demo dealers (13)

  • The most popular Gazelle bikes are always ready for testing
  • Schedule a test ride online and then test the bike for half a day
  • Order your new Gazelle directly in the store
Open store cardFlying Dutchman Bikes
188 Eversholt Street,LONDON,NW1 1BJ, GB
Open store cardCycle Heaven
31 Hospital Fields Road,YORK,YO10 4FS, GB
Open store cardWalton Street Cycles
78 Walton street,OXFORD,OX2 6EA, GB
Open store cardElectric Bike Sales Cambridge
118-120 Newmarket Road,CAMBRIDGE,CB5 8HE, GB
Open store cardElectric Bike Sales Oxford
125 Magdalen Road,OXFORD,OX4 1RJ, GB
Open store cardElectric Bike Sales York
32 Walmgate,YORK,YO1 9TJ, GB
Open store cardElectric Bike Sales Bristol
35-A Lower Redland Road,BRISTOL,BS6 6TB, GB
Open store cardTake Charge Bike (Bath)
Lower Bristol Road,BATH,BA2 3EH, GB
Open store cardEnergise E-bikes Coulson
226-230 Brighton Road,COULSDON,CR5 2NF, GB
Open store cardThe Bike Factory
153-161 Boughton,CHESTER,CH3 5BH, GB
Open store cardEnergise E-bikes Tunbridge Wells
48 St Johns Road,TUNBRIDGE WELLS,TN4 9NY, GB
Open store cardE-motion EVC. Ltd.
373 Cricklade Road,SWINDON,SN2 1AQ, GB
Open store cardHart's Cyclery
70 St. John's Road,EDINBURGH,EH12 8AT, GB

Dealers (12)

  • Order your new Gazelle directly in the store
  • Test only ready-to-ride bikes
  • walk-ins only; assistance depends on store crowds
Open store cardFlying Dutchman West
109 Freston Road,LONDON,W11 4BD, GB
Open store cardFully Charged Silverstone
2225 Silverstone Park,SILVERSTONE,NN12 8GX, GB
Open store cardFully Charged Cornwall
Barras Place,LISKEARD,PL14 6AY, GB
Open store cardCompton Cycles
23 Catford Hill,CATFORD/LONDON,SE6 4NU, GB
Open store cardMecycle
59 Station Road,AINSDALE,PR8 3HH, GB
Open store cardBon Velo
27 Half Moon Lane,LONDON,SE24 9JU, GB
Open store cardOnBike Ltd.
52-53 Upper Tything,WORCESTER,WR1 1JY, GB
Open store cardMoore's Cycles (Twickenham)
61 London Road,TWICKENHAM,TW1 3SZ, GB
Open store cardMoore's Cycles (Teddington)
214 Kingston Road,TEDDINGTON,TW11 9JF, GB
Open store cardCicli Sport
Market Street,MONEYMORE,BT45 7PE, GB
Open store cardBon Velo Norwood
495 Norwood Road,LONDON,SE27 9DJ, GB
Open store cardBell's Bicycles
4 George Street,HASTINGS,TN34 3EG, GB

Get in touch with us

You can, of course, get in touch with us directly as well. Our customer service team is available Monday to Friday from 07:30 to 16:00. We're more than happy to assist you over the phone.

Calling about your Gazelle bike? Keep the frame number of your bike and the contact details of your Gazelle store handy. This will help us to answer your query promptly.

Call us: 0203 318 2058 (local rate)

Gazelle office

Frequently asked questions

Is a part of your bike or e-bike in need of replacement? You can always request new parts from our Gazelle shops, so you are always riding a bike that feels like new. 

Find a shop

You can arrange your warranty easily via a Gazelle bike shop - even if you ordered your bike online.

Did you know? Gazelle guarantees both the frame and non-sprung front forks against material and construction defects for up to ten years. Sprung front forks and paintwork are covered by a five-year warranty. All other parts have a two-year warranty. Read on to learn more about our manufacturer's warranty.

1996 to now
Do you have a Gazelle bike that was produced after 1996? Then you'll find the frame number on your bike's bottom bracket on a white sticker with a barcode. From 2019, this sticker can also be found on the bottom of the down tube.

Pre-1996
Before 1996, the composition of the frame number allowed you to identify how old the bike was. This changed in 1996 Do you have a bike that was (presumably) produced before 1996? Call us and we will help you determine the approximate age of your bike.

Champion Mondial
The frame numbers of the Gazelle Champion Mondial models have a different structure to those of the regular bikes. Curious how old your Champion Mondial is? Then look here. You'll find the frame number of the Champion Mondial under the bottom bracket.

Our manuals will tell you how to maintain your bike and how to make any minor repairs yourself. You'll also find all the information you need to tailor your bike exactly to your needs.

Your question hasn't been answered here? Check out all our FAQs or call us at 0203 318 2058 (local rate). We are available by telephone Monday to Friday from 07.30 to 16.00.

You can also reach us the traditional way by sending us a letter:

Wilhelminaweg 8
6951 BP Dieren
The Netherlands

Postal address
Postbus 1
6950 AA Dieren
The Netherlands

Other ways to contact us