Contacting Gazelle

Please call us

Do you have a question, complaint or good idea? Please let us know: We are happy to help you over the phone. Our customer service team is available Monday to Friday from 08.00 to 16.00. 

Calling about your Gazelle bike? Keep the frame number of your bike and the contact details of your Gazelle shop handy. This will help us answer your question quickly. Did you know you can always go to a Gazelle bike shop in your area for a quick answer from an expert? Check here for the nearest Gazelle shop.

Prefer to send an email?

We understand that sometimes sending an email is more convenient. That's why you can also fill in our contact formWe'll answer your question within 5 working days. Want a quick answer? Then call us on the next working day or check out our FAQs

Frequently Asked Questions

How do I order parts?

Is a part of your bike or e-bike in need of replacement? You can always request new parts from our Gazelle shops, so you are always riding a bike that feels like new. 

Find a shop near me

Who can I contact about my warranty?

You can arrange your warranty easily via the Gazelle shop — even if you ordered your bike online. 

Did you know? Gazelle guarantees both the frame and non-sprung front forks against material and construction defects for up to ten years. Sprung front forks and paintwork are covered by a five-year warranty. All other parts have a two-year warranty. Read on to learn more about our manufacturer's warranty.

Where can I find my bike's frame number?

1996 to now
Do you have a Gazelle bike that was produced after 1996? Then you'll find the frame number on your bike's bottom bracket on a white sticker with a barcode. From 2019, this sticker can also be found on the bottom of the down tube. 

Before 1996, the composition of the frame number allowed you to identify how old the bike was. This changed in 1996 Do you have a bike that was (presumably) produced before 1996? Call us and we will help you determine the approximate age of your bike.

Champion Mondial 
The frame numbers of the Gazelle Champion Mondial models have a different structure to those of the regular bikes. Curious how old your Champion Mondial is? Then look here. You'll find the frame number of the Champion Mondial under the bottom bracket.

Where can I find the manual for my bike?

Our manuals will tell you how to maintain your bike and how to make any minor repairs yourself. You'll also find all the information you need to tailor your bike exactly to your needs.

Your question hasn't been answered here? Check out all our FAQs or call us at 0203 318 2058 (local rate). We are available by telephone Monday to Friday from 08.00 to 16.00.

Call us
We open at 08:00 am PT
Service in the stores

At the Gazelle dealer you can always count on expert advice and a bike specially for you. Search for your local bike store. 

Check our FAQ

Please refer to our other frequently asked questions for any other questions.

Royal Dutch Gazelle

Wilhelminaweg 8
6951 BP Dieren
The Netherlands

Postal address
Postbus 1
6950 AA Dieren
The Netherlands