Gazelle service

Do you want to know more about our warranty terms and conditions, download our brochures, plan a test ride or contact our customer service? We're happy to help you!

Frequently asked questions

Check our frequently asked questions about e-bikes, batteries, warranty, credit and technology. Is your question not included? Please contact Gazelle customer service.

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Personal advice and test ride

Our Gazelle dealers will be happy to advise you on the search for your ideal electric bike. The right model with the right assistance is very personal.

Which electric bike is best for you? By testing different bikes, you can find out which e-bike suits you best.

E-bike brochure

Are you looking for a concise overview of all information about our bicycles? Then our e-bike brochure is what you're looking for. You can easily download it online for free

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If you already own a Gazelle bike and want to look up something in the manual, such as how the quick start works or how to replace small parts yourself, you can also find the manuals on our website.

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Gazelle product warranty

We give 10 years’ warranty on material and manufacturing defects on the frame and non-suspension front forks covering normal treatment, use and maintenance. A 5 year warranty period applies for suspension front forks, paintwork on the frame and the front forks. All other parts on your bicycle are covered by a 2 year warranty subject to normal use and maintenance.

Our story

Our passion for cycling started over 130 years ago and we never stopped creating comfortable bicycles that are build to last. We are always thinking about how our design can be smarter and the technology of our e-bikes even more innovative. Gazelle makes about 300,000 bicycles a year. Would you like to see how?

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Didn't find what you were looking for?

You can reach our customer service on weekdays by phone between 07:30 and 16:00.