Service

Gazelle Service and Warranty

Our customer service is happy to help you! Check out the frequently asked questions, our warranty terms and conditions, calculate your frame size, download or request our brochures, register for the Gazelle newsletter or contact our customer service.

Frequently asked questions

Check out frequently asked questions about e-bikes, batteries, warranty, credit, leasing and technology. Is your question not included? If so, please contact Gazelle customer service. Check out our frequently asked questions

Check out frequently asked questions about e-bikes, batteries, warranty, credit, leasing and technology.
Gazelle gives a minimum 10-year guarantee on equipment and construction faults on the frame and non-suspension front forks covering normal handling, use and maintenance.

Gazelle warranty

Gazelle gives a minimum 10-year guarantee on equipment and construction faults on the frame and non-suspension front forks covering normal handling, use and maintenance. 

Calculate your frame size

To enjoy cycling you need to sit comfortably on your bike. You will find an indication of the frame size that is tailored to your height on this page.

To enjoy cycling you need to sit comfortably on your bike.
The Gazelle brochure and manuals can be downloaded on line.

Gazelle brochure and manuals

The Gazelle brochure and manuals can be downloaded on line. Are you interested in product information about your e-bike? Check out the user instructions for our systems and various bikes. 

Contact Gazelle

Do you have a question that isn’t included in our frequently asked questions? If so, please contact our customer service and we will answer your questions as soon as possible. 

Please contact our customer service center and we will answer your questions as soon as possible.

Find your shop

Visit a Gazelle bike shop to buy a new e-bike. There is always a Gazelle dealer ready to welcome you.

Help choose

Which bike suits you? We will help you find your ideal electric or conventional bike. Select your preferences in the handy filter and view the bikes that match them.