Gazelle service
Our customer service is happy to help you! Check out the frequently asked questions, our warranty terms and conditions, calculate your frame size, download or request our brochures or contact our customer service.
Do you have a question / complaint / comment?
Contact us
Do you have a question that isn’t included in our frequently asked questions? If so, please contact our customer service and we will answer your questions as soon as possible.
Contact usRead our FAQ
Frequently asked questions
Check out frequently asked questions about e-bikes, batteries, warranty, credit, leasing and technology. Is your question not included? If so, please contact Gazelle customer service. Check out our frequently asked questions.
Read our FAQOur principles
Why choose Gazelle?
Why would you choose a Gazelle bike? Because Nothing rides like a Gazelle. And that's why we want to explain our principles to you.
We always try to make bikes of the best quality. We also realise that these days it is not enough to simply deliver a product of good quality. So one of our principles is that we provide the best service. We do everything so that you can carry on cycling. We make cycling fun, more appealing and safer. Want to know how we do this?
Our principlesSee the warranty conditions
Gazelle warranty
Gazelle gives a 10-year guarantee on equipment and construction faults on the frame and non-suspension front forks covering normal handling, use and maintenance.
Read more about warrantyBrochure and manuals
E-Bike brochure
The Gazelle brochure and manuals can be downloaded on line. Are you interested in product information about your e-bike? Check out the user instructions for our systems and various bikes.
Download brochure and manuals