Is a part of your bike or e-bike in need of replacement? You can always request new parts from our Gazelle shops, so you are always riding a bike that feels like new. 

Find a shop

You can arrange your warranty easily via a Gazelle bike shop - even if you ordered your bike online.

Did you know? Gazelle guarantees both the frame and non-sprung front forks against material and construction defects for up to ten years. Sprung front forks and paintwork are covered by a five-year warranty. All other parts have a two-year warranty. Read on to learn more about our manufacturer's warranty.

1996 to now
Do you have a Gazelle bike that was produced after 1996? Then you'll find the frame number on your bike's bottom bracket on a white sticker with a barcode. From 2019, this sticker can also be found on the bottom of the down tube.

Pre-1996
Before 1996, the composition of the frame number allowed you to identify how old the bike was. This changed in 1996 Do you have a bike that was (presumably) produced before 1996? Call us and we will help you determine the approximate age of your bike.

Champion Mondial
The frame numbers of the Gazelle Champion Mondial models have a different structure to those of the regular bikes. Curious how old your Champion Mondial is? Then look here. You'll find the frame number of the Champion Mondial under the bottom bracket.

Our manuals will tell you how to maintain your bike and how to make any minor repairs yourself. You'll also find all the information you need to tailor your bike exactly to your needs.

Your question hasn't been answered here? Check out all our FAQs or call us at 0203 318 2058 (local rate). We are available by telephone Monday to Friday from 07.30 to 16.00.

You can also reach us the traditional way by sending us a letter:

Wilhelminaweg 8
6951 BP Dieren
The Netherlands

Postal address
Postbus 1
6950 AA Dieren
The Netherlands