Frequently asked questions
Battery golden rules
- Read the documentation
The life of a battery is particularly influenced by the nature and duration of the use. All lithium-ion batteries age naturally, even when not being used.
- Factors that shorten battery life
- intensive use
- storage at ambient temperatures > 30 degrees
- lengthy storage in a completely charged or discharged state
- parking electric bike in direct sunlight
+ Factors that increase battery life
- limited load
- storage at ambient temperatures between 0 and 20 degrees
- storage at a charge status between 30 and 60%
Always remove the battery from the bike before cleaning it. Do not get any electrical components wet and do not allow any direct water spray on them. Occasionally clean and lightly lubricate the plug pins.
- Winter storage
Store battery at temperatures between 0 and 20 degrees. If a battery is completely empty this will cause more wear. The ideal charge status for storing the battery is between 30 and 60%.
- Storage (general)
Temperatures below -10 degrees and higher than 60 degrees should be avoided.
- Winter time
In the winter (particularly when it is below 0 degrees) connect the battery that has been stored at room temperature onto the electric bike shortly before departure. If cycling regularly in the cold it is recommended to use thermal protective covers.
When transporting the bike, always remove the battery from the bike and transport this safely.
The dealer can check the condition of the battery using a diagnosis device.
You should order parts through your Gazelle dealer. You will find your nearest Gazelle shop here.
The frame size is calculated on the basis of your inside leg measurement. The frame size determines the frame height, but it is only an indication. Check out which frame size suits you here!
Gazelle gives you no less than a 10-year warranty against material and construction defects on the frame and non-suspension front forks. This is obviously subject to the bike being treated, used and maintained normally. There is a 5-year warranty on suspension front forks. The paintwork on the frame and the front forks is covered by a 5-year warranty period. Components on your bike are covered by a 2-year warranty subject to normal use and maintenance.
Please refer to the user manual received at the time of purchase for the exact warranty terms and conditions. You can also find this manual on the Manuals page. You can always refer to your Gazelle dealer for warranty assessments.