We think our bikes are great, but don't just take it from us. Read reviews from other customers to learn how Gazelle's commitment to quality inspires our products and service. Afterall, we want our bikes to speak for themselves.
Impressed with promptness of response and information provided
Liked the looks and all the features, that is what made my decision to purchase this bike over others. Really like the bike
This review is solely based on fit and finish as the two bikes in question only have 12 km on them. First bike, Arroyo C5 that has a less than desirable finish on the inner mono fork. It appears the factory did not smooth the material out before paint as visible seams are present. Having said that, all such models with a mono shock seem to have the same issue. The rear plastic fender also is deformed (not due to transport). The second bike, Ultimate 380 smart system has a paint blister on the dual suspension fork that is approximately 5mm in diameter. For a company that boasts about a world class paint facility, they have clearly dropped the ball in more ways than one. What's interesting is I had previously purchased the Ultimate 380 (non smart system) but also had a paint issue with burnishing not only on 1 bike but 2. This was witnessed at the dealer right out of the box. I thought I could solve the issue by up selling myself to the tune of $1,900, but sadly no such luck. One would think such deficiencies would be caught after paint or perhaps final inspection before being boxed and sent out. I would suggest anyone interested in the Gazelle line, take a hard look at the bike before finalizing the transaction. In my opinion, if you're looking for a tier 1 e bike, consider Riese and Muller. A bit more expensive, but true craftmanship and quality is visible throughout their entire line.
I have been waiting more than a decade to finally get a Dutch bicycle, and I am extremely pleased with this bike! This is my first bicycle with a 57cm frame. I am 6’3” so it is more comfortable than any other bike I have had, it makes a tremendous difference! The build quality of this bicycle is obvious while riding, it is very stable at high speed. Although so far I have only gotten it to 26.6mph on flat pavement. I had an auxiliary battery added for extra range, riding 30 miles seems to have used almost no power at all as shown on the speedometer. I will probably be able to ride 200 miles without recharging. I have been as excited about this bike as a young kid getting their first bike! Thank you to Gazelle for an amazing ride!
The dealer that I bought the bike from was helpful and very knowledgeable. The company reps in the US very also helpful. There are many things I absolutely love about this bike; the way it rides and handles, the design overall, the looks of the bike and the safety theft features. The one an only thing I am disappointed with is that I wanted a bike that had a drop seat on it. This bike does not and it does not have the option to add one. After purchasing it and riding it, I am concerned. As a senior this would be a nice feature to have. I dont get down easily from the correct height I should be riding it at.
This bike is just right for me. It's not made for heavy duty riding and that's fine. I'm retired, so I love the step-thru, the weight, & the size. It's a lovely little touring bike.
So far it seems to be a great bike for a reasonable price. Very well made.
Most comfortable bike made. Great riding bike, power is enough to keep you moving. Bike has a great fit for a tall rider.
I just love my Gazelle. I purchased in September and look forward to ride every day, mostly for exercise and to enjoy the ambience of our local environment. It is an exceptionally well built machine, smooth and comfortable. I wish I had been introduced sooner!
High quality product. Love it. Don’t like the confusing way of activating the bike on the app. Can’t be done.
)