We think our bikes are great, but don't just take it from us. Read reviews from other customers to learn how Gazelle's commitment to quality inspires our products and service. Afterall, we want our bikes to speak for themselves.
The bikes are excellent but our experience with the dealer was not good. We ordered a pair of Ultimate T10 bikes from this dealer. One bike was not assembled correctly - the handle bars were not tight so after riding a short distance, the handle bars were not perpendicular to the front wheel. Also on this bike, the wrong screw was used to attach the fender to the fork which made the fender rattle at each bump. The second bike's tail light did not work. I found there were no screws holding it in the rear rack and the wires were not seated into the terminal block in the light assembly. These items should have been noted and addressed before we picked up our bikes. Also, each bike was splattered with what appeared to be some sort of glue or adhesive. I had to use a solvent to wipe down both bikes to remove all of this glue. Again, the dealer should not have let these bikes leave the shop looking like this. We paid a lot of money for these bikes and I expected top notch service when we picked them up. The dealer did not even talk about adjusting these bikes for riding position, seat height, handlebar angle, etc. He basically asked for our credit card payment and showed us the door out of his shop.
The folks at Gregg's were smart and accommodating. The user manuals for the Gazelle Medeo bike that I purchased are generic manuals for lots of bikes. There is no specific instruction for operating certain features of the model I purchased. Disappointing but probably a chance to learn by doing.
So so happy with the e- bike. It’s taken a bit of time to get used to working g the gears and settings but am so happy with it and find I am getting in my bike to do errands as opposed to getting in the car. A big plus
Easy bike to ride. Enjoy every minute on the bike
Very helpful sales people
Gazelle bikes are excellent with well designed features. If’s a pleasure to ride.
Was satisfied with your online forms and publication thanks
It’s a very well made bike. it handles well .it was a very good experience.
I greatly enjoy riding my Gazelle Tour Populair. With the emphasis of my cycling now geared more towards relaxed touring, my Gazelle more than fits the bill. Its upright posture is much more comforable than the road bikes I've ridden in the past. And its sturdy construction promises years of cycling enjoyment.
Impressed with promptness of response and information provided
)