Gazelle Service and Warranty
Our customer service is happy to help you! Check out the frequently asked questions, our warranty terms and conditions, calculate your frame size, download or request our brochures, register for the Gazelle newsletter or contact our customer service.
Do you have a question / complaint / comment?
Do you have a question that isn’t included in our frequently asked questions? If so, please contact our customer service and we will answer your questions as soon as possible.Contact us
Read our FAQ
Frequently asked questions
Check out frequently asked questions about e-bikes, batteries, warranty, credit, leasing and technology. Is your question not included? If so, please contact Gazelle customer service. Check out our frequently asked questions.Read our FAQ
See the warranty conditions
Gazelle gives a 10-year guarantee on equipment and construction faults on the frame and non-suspension front forks covering normal handling, use and maintenance.Read more about warranty
Download our manuals
The Gazelle manuals can be downloaded on line. Are you interested in product information about your e-bike? Check out the user instructions for our systems and various bikes.Download our manuals
Calculate your frame size
Bike frame size
To enjoy cycling you need to sit comfortably on your bike. You will find an indication of the frame size that is tailored to your height on this page.Calculate your frame size