Gazelle Service and Warranty

Our customer service is happy to help you! Check out the frequently asked questions, our warranty terms and conditions, calculate your frame size, download or request our brochures, register for the Gazelle newsletter or contact our customer service.

Do you have a question / complaint / comment?

Contact us

Do you have a question that isn’t included in our frequently asked questions? If so, please contact our customer service and we will answer your questions as soon as possible. 

Contact us

Read our FAQ

Frequently asked questions

Check out frequently asked questions about e-bikes, batteries, warranty, credit, leasing and technology. Is your question not included? If so, please contact Gazelle customer service. Check out our frequently asked questions.

Read our FAQ

See the warranty conditions

Gazelle warranty

Gazelle gives a 10-year guarantee on equipment and construction faults on the frame and non-suspension front forks covering normal handling, use and maintenance. 

Read more about warranty

Download our manuals

Gazelle manuals

The Gazelle manuals can be downloaded on line. Are you interested in product information about your e-bike? Check out the user instructions for our systems and various bikes. 

Download our manuals

Calculate your frame size

Bike frame size

To enjoy cycling you need to sit comfortably on your bike. You will find an indication of the frame size that is tailored to your height on this page. 

Calculate your frame size